Assessment of regenerative hospitality

Abstract

This article addresses the lack of practical tools for assessing regenerative hospitality in hotels. The study provides a systematic approach to developing a practical tool to assess and promote regenerative practices in the hospitality industry. The literature review identified seven components as potential drivers of regenerative hospitality: regenerative mindset, interconnectedness, place integration, localised impact, well-being, co-creation and dynamism. Results of pilot testing showed the first five as central to regenerative hospitality, while the latter two are perceived to be less supported and will require further refinement. The tool enables systematic assessment and improvement of regenerative practices and offers practical insights for hotel managers. At the same time, the moderate inter-rater reliability indicates that some criteria might require further specification. It is further recommended to test the tool in a wider set of hospitality settings and refine the assessment by engaging different stakeholder perspectives.